Client Communication.

In B2B marketing, every project depends on a number of factors. Whether internal to your own firm or contingent on…

With summer vacations wrapping up and the holidays just around the corner, travel season seems to stretch year-round. Airlines are…

Everyone knows the importance of timeliness; however, I was prompted to write this blog after a series of meetings where…

Professionals are busier than ever and frequently responding to emails on smartphones, so it’s critical to take a minute before…

As summer begins and the presidential race heats up, “It’s the economy, stupid,” has never meant so much: Around the…

I recently attended a new member luncheon for the Legal Marketing Association (LMA) – Los Angeles Chapter.  Although I have…

I was recently reminded by an attorney client that there is a marketing opportunity in even the simplest of daily…

We recently referred someone a prospective client because of the firm’s experience and expertise in the technology industry.  A few…

Oftentimes, it seems to me, providing good client service is as simple as letting the client know they’re being heard.…