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Podcast: Delivering First-Rate Service with a Client Relations Director

Author: Berbay Marketing & PR | November 14, 2018

Episode 21

Michael Janovici is the Client Relations Director at Kimball, Tirey & St. John in the firm’s Los Angeles office, where he oversees client relations efforts for the firm’s landlord-tenant law practice. He is instrumental in obtaining new clients and maintaining the current client base through relationship building.

Prior to Kimball, Tirey & St. John, Michael was at Prober & Raphael for eight years, leading marketing and business development efforts for the boutique creditor law firm. He has experience in negotiation, customer relationship management (CRM), marketing, market penetration and strategic planning.

Michael is involved in several industry associations, including the Los Angeles chapter of the Legal Marketing Association where he serves as the current Membership Chair. He is the 2019 Treasurer-Elect for the Legal Marketing Association West Region and he will become Treasurer in 2020.

What you’ll learn in this episode:

  • How to work effectively within the legal industry without having a law degree.
  • Keys to managing client relationships as well as cultivating new relationships, and how to coordinate business development efforts with firm attorneys.
  • How you can successfully work in an extrovert-oriented role even if you are naturally an introverted person.
  • What traits and skills you should look for when recruiting new marketing and business development team members.
  • How to maximize your involvement industry associations to foster new relationships and solidify existing ones.

How to contact Michael Janovici:

Berbay Marketing & PR